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Question

Storage Tool that bills for usage is purposely showing 1,000 x's more size used

  • May 23, 2025
  • 1 reply
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Questioning the validity of the past few years and this service as a whole.
I assumed it was accurate and subscribed before and paid for more space.
Now after a year noticing with less than a few hundred MB's in use and it shows 7.5GB and efforting to upgrade for more space.
The only posts I see are for people who don't want to get ripped off have to request a script be ran.
Why can't this script be ran as a nightly job for all customers. Wow.

    1 reply

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    Hi Oddeoh,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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