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Question

Storage space wrong

  • May 23, 2025
  • 1 reply
  • 12 views

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My storage space shows 12.3 GB despite me removing all the files in the account (even after emptying the trash).

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!