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Question

Storage space reset

  • May 23, 2025
  • 1 reply
  • 11 views

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Hi,

 

I am wondering why my used storage space does not reduce when I delete data.

 

Can anyone help?

Thx Chris

1 reply

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Hi Chris,

Welcome to the Box Community!

I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thank you for posting!