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Question

Storage space reported incorrectly

  • May 23, 2025
  • 1 reply
  • 10 views
C
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I have a free account and have only about 4.8GB of data. BOX reports 8.1GB of data and says I am almost out of data. Please fix it.

    1 reply

    C
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    Hi Kan, 

    Welcome to Box Community and I'm here to assist! 

    We've fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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