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Question

Storage Space Inaccuracy.... Once Again

  • May 23, 2025
  • 1 reply
  • 60 views
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Well, for who knows how many times now, I'm being told my storage limit has been reached, and it hasn't. I even tried emptying trash and deleting extra files, and as I predicted, it did no good. I know you guys will never fix this issue that's been around for over a decade, so you could you please fix it temporarily again, at least until this happens again? Just baffles me that Box hasn't fixed this issue after all these years and with all the similar items i see in the support forums.

    1 reply

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    Hi there, 

    Welcome to Box Community and glad to assist with your storage issue. 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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