When I look at my storage used on my account profile, it says I have used 9.9 of 10GB, but when I go to my files, I only have 4 files, each at 50MB. Whenever I need to upload a new 50MB file, it tells me my storage is full and tries to get me to upgrade. So I have to delete one of my old files to upload a new one, even though I am only actually using 200MB of my 10GB. It's impossible to get any support from Box as far as I can tell. How do I fix this?
Question
Storage space
Hi Nic,
Welcome to the Box Community!
We've cleared up the data storage in your account and things should now be working as expected. You may also check this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks!
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