Skip to main content
Question

Storage size is not accurate

  • May 23, 2025
  • 2 replies
  • 73 views
C
Forum|alt.badge.img
Based on the folder sizes, I have approx 4.3 GB of data. But in my profile, it's written that I have used 7.3GB of my storage. Can you run script to fix the free storage? Thank you very much

    2 replies

    C
    Forum|alt.badge.img

    Hi Kamilla, 

    Welcome to Box Community and glad to assist with your storage issue. 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

    C
    Forum|alt.badge.img

    The size if accurate now. Thank you so much!

    Terms of ServiceAccessibility statement