Storage shows as full, but it is not.

Hi Chungseo, 

Welcome to Box Community and I'm here to assist! 

To help fix your storage you have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team so we may assist. 

Thanks for posting! 

Hello,

Would you please, can you give me an information how I can reach out to product support? I cannot get where I can do.

Thank you.