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Question

Storage showing wrong amount

  • May 23, 2025
  • 1 reply
  • 19 views

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My storage is showing almost full but that is incorrect.  Can you please run the fix script on my account?  Thank you!

1 reply

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Hi Heidi, 

Welcome to Box Community and I'm here to assist! 

We've fixed your storage count, as per your request. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!