Question

Storage says 13gbs but I have no files at all

My used storage shows 13.5gb, although I just deleted all the files in my account. Can you please fix it? Thanks

Hi there,

Welcome to the Box Community!

I have cleared your storage and your storage count should be updated. You may check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks!

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