Hi there, My account says I have used 9.3GB of storage. I've deleted nearly everything I can and my individual folders show a total of only 1.7GB storage. Can this be corrected?
Question
Storage Reset
Hi There,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.