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Question

Storage Reset

  • May 23, 2025
  • 2 replies
  • 26 views

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The storage count is incorrect on my account.  Please run the script to correct.  Showing 52GB used, should be about 28GB.

2 replies

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Hi Melinda, 

Welcome to Box Community and I'm here to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!


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Hello-

Can someone please look at my account as well? I am getting the error that I have no storage left to upload but I just deleted quite a bit of content and my storage number hasn't changed from 10GB.