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Storage reset

  • May 23, 2025
  • 1 reply
  • 35 views
C
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Could I run the script to recover my account storage? :(

 

Thank you!!

    1 reply

    C
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    Hi there,

    Welcome to the Box Community!

    I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle. You may check this article as well as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    I'll mark this case solved for now. Please let me know if there's anything else I can assist with. 

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