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Question

Storage Reset

  • May 23, 2025
  • 1 reply
  • 53 views
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Hi everyone,

I have permanently delete a lot of files from my Box account but the storage doesn't update (it's been few weeks). How can I solve this issue?

Best regards

    1 reply

    Forum|alt.badge.img

    Hi Yves,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

     

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