Please reset our storage count. It is showing 100gig but we have far less than that and we can no longer sync.
PS - why does this occur? How can we avoid this problem in the future? Is it a bug?
Question
Storage reset
Hi there,
Welcome to the Box Community, I'm happy to help!
The issue that you encounter seems related to what is described in this article:
We've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.