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Question

Storage reset

  • May 22, 2025
  • 2 replies
  • 11 views

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Please run the script to reset my storage.  I deleted all my files and emptied the trash earlier this month and it says my storage is full.

 

Per this post:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

2 replies

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Hi there, 

Welcome to Box Community! 

Thanks for raising your storage concern in this forum and we've opened a new case to help you address this issue. Please lookout for our email for further communications.

We're on it and thanks for posting! 


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My storage is incorrect. I have no files uploaded but it says I'm using 2.9 GB. It's been this way for a very long time and I haven't been able to use it.

Please run the script to fix my storage info. Thanks.