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Question

Storage reset.

  • May 22, 2025
  • 1 reply
  • 64 views
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Hello, 

Can you please ensure that the trash in my account is fully emptied? Sometimes you guys need to clear it.

In the past you had to run a script that will recount all of the files and how much storage is being used in my account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and has been a long term project for your engineering team to tackle. 

Thank you

    1 reply

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    Hi James,

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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