My account shows that it is close to 100% of the storage limit but I am only able to account for around 50% based on the sizes of the individual folders.
I think my account may be affected by this known issue. Please can you check.
Question
Storage Quota Display Issues
Hi Kudos Digital,
Welcome to the Box Community,
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.