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Question

Storage Not Reporting Properly

  • May 23, 2025
  • 2 replies
  • 92 views
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Hi Support Team,

Can you please run the script against my account to resolve the issue where it is reporting inaccurate storage usage?

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks in advance.

    2 replies

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    Hi Katelin, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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    Thank you Rona!

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