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Question

Storage not reclaimed after deleting several files.

  • May 23, 2025
  • 2 replies
  • 10 views
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Hi,

I have deleted several files but my storage use is stuck at 12.9 GB of 10 GB for over a month. There is nothing in the trash. How to fix this issue?

Thanks,

Shoaib

    2 replies

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    Hi Shoaib, 

    Welcome to Box Community and glad to assist! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage. 

    Hope it helps! 

    C
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    Thanks, seems correct now.

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