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Question

Storage Not Freed Up After Deleting Files

  • May 27, 2025
  • 1 reply
  • 15 views

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Recently, I have deleted several files, including permanently removing them from the Trash. However, I noticed that the storage space in my account has not been freed up as expected. Despite waiting for more than 24 hours, the available storage remains unchanged.

1 reply

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Hi An, 

Welcome to Box Community! 

To help with your incorrect storage, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!