Skip to main content
Question

Storage Not Freed Up After Deleting Files

  • May 27, 2025
  • 1 reply
  • 7 views

Forum|alt.badge.img

Recently, I have deleted several files, including permanently removing them from the Trash. However, I noticed that the storage space in my account has not been freed up as expected. Despite waiting for more than 24 hours, the available storage remains unchanged.

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi An, 

Welcome to Box Community! 

To help with your incorrect storage, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!