Storage nearly full but no files and recycle bin empty

Hi Ryder, 

Welcome to the Box Community, I'm happy to help!

The issue that you encounter seems related to what is described in this article: 

• Storage Usage Or File Count In My Account Is Incorrect

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box. You should now be able to upload new files into your Box again.

Feel free to write back in if you have any questions for me!

Best regards,

Excellent, thank you.

Same issue... never faced it earlier... 8.1 used but no files in my account

Please help me to reset. I’m having same issue. No files but indicated storage almost full. Thanks