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Question

Storage Lmit

  • August 4, 2026
  • 1 reply
  • 11 views

My account shows "account storage limit reached." I deleted many items and emptied the trash, but my storage hasn't changed.

1 reply

Rona Box
  • Community Manager
  • August 5, 2026

Hi ​@sihui

Welcome to Box Community, and we’d love to help resolve your upload error! 

 

Let’s begin with the folder owner. Is it your owned or shared folder? 

If it’s the latter, kindly reach out to the folder owner. Remember that the folder’s space will vary depending on the available storage of its owner. 

 

 

Hope that it answers your query! Feel free to reply if you need additional assistance.