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Question

Storage Limits Are Wrong

  • May 23, 2025
  • 1 reply
  • 48 views
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I have deleted all the files. The trash bin is empty. but in the account information it still says I have 8.5 gb in use. Please, can you fix this?

    1 reply

    Forum|alt.badge.img

    Hi Tofer, 

    Welcome to Box Community and glad to assist with your storage issue. 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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