Question

Storage Limits Are Wrong

I have deleted all the files. The trash bin is empty. but in the account information it still says I have 35.4 gb in use. Please, can you fix this?

Hi there,

Welcome to the Box Community!

Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

Let me know if you have any further questions.

Thanks!

Thanks, it is already at 0, but I had already cleaned all the files, what happened?

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