I have set up unlimited storage for my co-admin on Business Plus account, but when he opens the settings, he faces the limitation of 1 tb. I have manually changed his storage to unlimited, then to 4 tb, but nothing changed, he still sees only 1 tb limitation. What should we do?
Question
Storage limitation issue
Hi
Welcome to Box Community, and we will make sure to help fix your Business account’s storage.
Unlimited storage is a feature available to all Business plans and above. In order to correct your storage, you can email our Billing team via billing@box.com or create a ticket by contacting support and select Billing prompts to route you to the right team.
Thanks for posting! We hope to sort this out very soon.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.