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Question

Storage limit reset required

  • May 23, 2025
  • 2 replies
  • 7 views
C
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Hi Support Team,

Would it be possible to run the script to clear my storage error message?
I have used 17.3 MB in the storage but the system shows I used 11.3 GB which is incorrect message. 


Thanks in advance.

Best Regards,

Act

    2 replies

    C
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    Hi Suppawit,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    C
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    Thank you so much AJ.

    Now, this issue has been fixed. I can see the accurate storage from my account.

    Cheers.

    Act.

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