Skip to main content
Question

Storage limit reset

  • May 23, 2025
  • 3 replies
  • 21 views

Forum|alt.badge.img
Can someone at Box reset my Storage. I deleted files but still show 100GB out of 100GB used . Other times this has happened, support had to run a script to correct problem.
 
 

3 replies

Forum|alt.badge.img

something similar happens to me, my drive is empty but it shows 13.7 GB used


Forum|alt.badge.img

Support needs to run a script to reset the storage. I have had this issue many times over the years and there is no other solution. My plan longer allows me to contact support directly, so I am hoping someone at BOX will see this post and help. 


Forum|alt.badge.img

Hi Stephen, 

Welcome to Box Community and glad to help! 

We've ran the script to correct your file and folder counts.

@Victor, glad that you joined in and I just did the same for you. You may now both check the changes by logging in to box.com> Account Settings> Used Storage. 

Hope it helps!