Can you reset my Storage. I deleted files but still show 100GB out of 100GB used . The last time this happened, Support had to run a script to correct problem.
Question
Storage Limit Reset
Hi Stephen,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.