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Question

Storage limit reached to 10GB when I have only 3 files totaling 150mb

  • May 22, 2025
  • 1 reply
  • 18 views
C
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Hi,

I've deleted all my files but it's said that I've reached my limit of 10GB.

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Could anybody please assist and reset that? 

Thanks!

    1 reply

    C
    Forum|alt.badge.img

    Hi Edgar, 

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count, and it seems you already have an open ticket for this issue with our support department. Kindly check your email for updates.

    Thanks for your patience and for your participation in the community!

    Best,

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