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Question

Storage limit reached but is not true

  • May 23, 2025
  • 3 replies
  • 13 views

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it says my storage had reached the limit, I deleted a large number of files but amount does not change.  I'd manually sum up the storage space, and it should be 27GB, instead of over-the-limit of 50GB.

Thanks.

3 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Need help because could not upload more files to box


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Rona. Thank you very much for your help.  It worked.