Hello! My individual files do not total up to nearly anywhere close to the limit, yet I am getting the error that I've reached my storage limit. Please help!
Question
Storage Limit reached, but files do not add up to limit
Hi Richie,
Welcome to the Box Community!
The issue that you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect
I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.
You should see the correct storage size in your account now.
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