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Storage Limit reached, but files do not add up to limit

  • May 22, 2025
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I have a problem with the total amount of storage. The sum of the amount of storage occupied by each folder in my home folder according to Box is lower than my limit. However, according to my Account settings the storage used is of 76.4 GB of 50 GB. Files are not being synced, which is a real problem right now! Could you please help me?

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    I have cleared your storage and it should be updated on your end now. You may check this article for reference as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks!

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