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Storage Limit issue

  • May 23, 2025
  • 1 reply
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I recently signed up with box to use its free cloud storage services and I got a limit of 10 GBs. My drive has no files currently and my storage still indicates beyond full. It says I have used 10.7 GB of 10 GB. Is there a way to reset the drive?

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    Hi Ityeta,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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