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Question

Storage limit incorrect

  • May 23, 2025
  • 1 reply
  • 62 views
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It's says I'm at the limit but there's almost nothing in my account.   How do you reset it very inconvenient.  

    1 reply

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    Hi Jason, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

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