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Question

Storage Limit Incorrect

  • May 22, 2025
  • 2 replies
  • 70 views
Forum|alt.badge.img

My storage says it's full, yet I've deleted everything out of Box.  This is clearly an error of some sort.  I'm seeing there is a script that Box employees can run to fix the issue.  Can someone please look at my account and possibly run that script to fix the incorrect usage?

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    I have cleared your storage and it should be updated on your end now. Kindly check this article to know more why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks!

    Forum|alt.badge.img

    Hi - I am having the exact same issue for about the millionth time. Should have about 20gb left and now that there is no actual real box support when I need this to work I’m left with this hoping someone sees this. Please run script asap. Thx

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