My storage says it's full, yet I've deleted everything out of Box. This is clearly an error of some sort. I'm seeing there is a script that Box employees can run to fix the issue. Can someone please look at my account and possibly run that script to fix the incorrect usage?
Question
Storage Limit Incorrect
Hi there,
Welcome to the Box Community!
I have cleared your storage and it should be updated on your end now. Kindly check this article to know more why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks!
Hi - I am having the exact same issue for about the millionth time. Should have about 20gb left and now that there is no actual real box support when I need this to work I’m left with this hoping someone sees this. Please run script asap. Thx
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