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Question

Storage limit has been reached

  • May 23, 2025
  • 1 reply
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I am an editor on 98% of what is in Box for me to access, why does it say that I am using 11.2 MB or my 10 MB? I have no big files, I have used the search aspect with my email to see if I was missing something big that I wasn't aware of being the owner of and nothing. Thanks

    1 reply

    Forum|alt.badge.img

    Hi Stacy, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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