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Question

Storage Limit Exceeded - only at 36%

  • May 23, 2025
  • 2 replies
  • 55 views
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Hello,

We started to receive some errors on this account that our storage limit had exceeded, but the website says that we're only using 36% of our limit.  We cleaned up a few files and things started working again, but it didn't seem like we needed to.  Is there something wrong with our storage, or is the website, perhaps reporting back our limits incorrectly?

Kris (FloQast QE)

    2 replies

    C
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    Hi Kris, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

    C
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    Thanks for the reply.  I do see that the count says that we're using 5.0GB out of 15.0GB, so now we're using 33% of our limit.  However some of my engineers are still having trouble uploading with an "Account Storage Limit Reached" message.  So it doesn't seem like this issue is resolved yet.  It doesn't seem like we're anywhere close to our limit, so why are we still receiving Storage Limit Errors?  Is there more cleanup that you and your team need to do, or perhaps is our "true" limit 5.0GB and the limits in Account Settings page are incorrect?

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