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Question

Storage Issues

  • May 23, 2025
  • 2 replies
  • 7 views

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I've deleted ALL the files from my Box account.
I've deleted ALL the files from my trash

Every time I log in I see it says:

You have used 22.9GB of 10.0GB storage

What gives?

2 replies

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Hi Paul, 

Welcome to Box Community and glad to help! 

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!


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Thank you for fixing this :)