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I've deleted ALL the files from my Box account.
I've deleted ALL the files from my trash

Every time I log in I see it says:

You have used 22.9GB of 10.0GB storage

What gives?

Hi Paul, 


Welcome to Box Community and glad to help! 


We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 


Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect


Thanks for posting!


Thank you for fixing this :)


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