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Question

Storage Issues

  • May 23, 2025
  • 2 replies
  • 76 views
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I've deleted ALL the files from my Box account.
I've deleted ALL the files from my trash

Every time I log in I see it says:

You have used 22.9GB of 10.0GB storage

What gives?

    2 replies

    Forum|alt.badge.img

    Hi Paul, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    Forum|alt.badge.img

    Thank you for fixing this :)

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