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Question

Storage is wrong

  • May 23, 2025
  • 1 reply
  • 56 views
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How do I get my storage numbers corrected? It’s showing up incorrectly. I’m using about 15gb out of 100, and it’s showing that I’m using 107 out of 15gb. Please run your script on my account. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    1 reply

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    Hi Jeff, 

    Welcome to Box Community and glad to assist with your storage issue. 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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