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Question

Storage is very wrong, can't upload

  • May 23, 2025
  • 2 replies
  • 9 views
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The displayed storage usage is wrong, and has been wrong for >1 year. Now, I can't upload 1GB, even when the storage meter says I have >7GB available. The inability to assess usage correctly even within a 10GB error does not give me any confidence in the service.

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    https://app.box.com/s/tom9d2lmcvaleuqal05cuyjmg66g1w0fhttps://support.box.com/hc/en-us/community/posts/4665876869267/comments/4716795502227

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    Hi Kris,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 

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