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Question

Storage is saying it is full when it is not

  • May 27, 2025
  • 3 replies
  • 113 views
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I am getting a message stating that my storage is full but as you can see, it clearly is not

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Please help. Box is the link between my main office and my remote location.

    3 replies

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    Hi Mimosa, 

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
     
    To find out more, please visit the following articles, 
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    Thank you for your response. This issue has been ongoing since yesterday. I was able to delete some files today that we no longer needed to make room for the work I was doing today. Hopefully you have resolved this issue for me and going forward everything will work (sync) like it always has.

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    Hi Rona,

    URGENT, URGENT!! This issue is not fixed!!!

    It has been well over 24 hours since I reported this issue. So far, I have been able to "fix" it by looking for and deleting some files that are no longer necessary, but long term, this is not the answer.

    I don't want a bunch of gibberish that I don't understand or more places to "find out more" about the issue. I would like Box to fix it today, 10/10/24, as soon as possible. I cannot continue to work like this. 

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