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Question

Storage is not full but is showing as full

  • May 23, 2025
  • 2 replies
  • 10 views

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My account keeps telling me my storage is full. I recently deleted all files in the account, emptied the trash bin and added approx 5Gb of files. The account total shows I have used 49.9Gb out of 50Gb but this is not correct. I'm unable to store any more data in the account.

2 replies

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Hi Paul,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!


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Thanks! All fixed now.