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I have a 100GB plan, and box is showing that I have used 64.8GB, which is not correct. I just went in and deleted almost everything I didn't need right away since it was saying my storage is full, but it only went down to 65 even thought I probably have less than 10GB in there. I emptied the trash as well. There is very little left in my box account.


Is there a way to reset or recount my storage? More than half of my storage is unaccounted for and my account is filling up much faster than it should be.


 


Thanks!


Hi Casey, 


Welcome to Box Community and glad to help! 


Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.


In the future, if you experience storage inaccuracies, please let us know in this forum. 


Thanks for posting!


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