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Question

Storage is not correct

  • May 23, 2025
  • 1 reply
  • 11 views

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I have a 100GB plan, and box is showing that I have used 64.8GB, which is not correct. I just went in and deleted almost everything I didn't need right away since it was saying my storage is full, but it only went down to 65 even thought I probably have less than 10GB in there. I emptied the trash as well. There is very little left in my box account.

Is there a way to reset or recount my storage? More than half of my storage is unaccounted for and my account is filling up much faster than it should be.

 

Thanks!

1 reply

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Hi Casey, 

Welcome to Box Community and glad to help! 

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

In the future, if you experience storage inaccuracies, please let us know in this forum. 

Thanks for posting!