Hi support,
My account is showing incorrect size, I have file deleted and trash is empty, can you help?
Question
Storage is incorrect
Hi,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Hi AJ, when you have a chance, please help me to delete the files in my box account's trash. I attempted to delete a large amount of trashed files but my storage remains near capacity. Thank you!
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