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Question

Storage is full but isnt

  • May 23, 2025
  • 1 reply
  • 47 views
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I've emptied almost all contents. Pls fix this to display the right amount of storage available. I cant upload any files in my Box acct. Pls help me refresh this

    1 reply

    Forum|alt.badge.img

    Hi Angelene,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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