I am having the same issue with data storage showing incorrectly. Will you run the 'script' on my account?
Question
Storage information is incorrect
Hi Susanna,
Welcome to Box Community and glad to help!
Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.
Also, if you find inaccuracies to your storage count as shown, please let us know to help you fix it.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.