Due to a planned reorganization of my data, I have temporarily deleted my content on "box" and deleted the recycle bin as well. Nevertheless, 4.3 GB of storage space remain occupied. I have read that you can run a script to fix this. Thank you for your efforts!
Question
Storage information is incorrect
Hi Martin,
Welcome to the Box Community, I'm happy to help!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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