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Question

Storage indicated as full with no files

  • May 22, 2025
  • 2 replies
  • 22 views
C
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Hello,

I recently deleted all the files in my Box, and also deleted them from the Recycle Bin; however, it's still saying that I'm using 9.7 GB of storage.  I've double checked and I have zero files on box, taking up 9.7 GM of storage.  I like to back up all my files and in so doing I delete everything and re-copy over.  Please let me know how to resolve this issue.

Thank you.

    2 replies

    C
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    Hi Evan,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
     
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    C
    Forum|alt.badge.img

    Thank you!  It worked.  If there are any tips about how to avoid this in the future, please let me know.  For example, when deleting a lot of files, are there steps that would help avoid this from happening?

     

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