I deleted files but storage is still full, my storage is 50gb I have 25gb of files, I get the storage full message.
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Excluí arquivos, mas o armazenamento ainda está cheio, meu armazenamento tem 50gb estou com 25gb de arquivos, recebo a mensagem de armazenamento cheio
Question
Storage Incorrect, i've deleted files but storage still says full
Hi Geraldo,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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